Shipping policy
Sharp Blades ("we" and "us") is the operator of (www.sharpblades.co.uk). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability, we try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfil all your items at the time of purchase.
In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for the shipping costs to the customer.
3. Returns
3.1 Return Due To Change Of Mind
Sharp Blades will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in the original packaging, unused and in resellable condition. Return shipping will be paid at the customers' expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. (Sharp Blades) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
Sharp Blades will happily honour any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however, we will reimburse you upon a successful warranty claim. Upon return receipt of items for a warranty claim, you can expect Sharp Blades to process your warranty claim within 7 days. Once a warranty claim is confirmed, you will receive the choice of (a) refund to your payment method (b) a refund in-store credit (c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 7-15 working days (if stock is in the local warehouse)
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 5 - 15 Working days after processing(average 2 days processing). This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of the order Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address/Wrong Address Inputted
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. We are NOT held responsible for any incorrect address details inputted by the customer leading to items being lost or not delivered, the customer is responsible for checking their details when ordering and also in the confirmation mail. No refund will be given however we will try to help with reshipping if we can at the customer's expense.
4.5 P.O. Box Shipping
Sharp Blades will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4.7 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
7. Duties & Taxes
7.1 Sales Tax Sales
The tax has already been applied to the price of the goods as displayed on the website.
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country and Sharp Blades encourage you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Sharp Blades at the customers' expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy. If we have incurred any cost for this cancellation these will be passed on to the customer and not refunded.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed its investigation into the claim.
9.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service inquiries, please email us at support@sharpblades.co.uk